DOES IT COST ME ANYTHING TO CREATE AN ACCOUNT ?
No. You can create an account, upload audio, artwork and investigate our services free of charge. You only pay when you are ready to release your music.
IS THE DIGITAL DISTRIBUTION SUBSCRIPTION FEE A ONE-TIME FEE ?
No, it is a yearly fee. Your subscription will be renewed automatically each year.
WHEN WILL I BE CHARGED FOR DIGITAL DISTRIBUTION ?
You will be charged for the first year once you have selected "Get my music online now". The annual renewal fee will be charged automatically exactly one calendar year later.
I SUBMITTED & PAID FOR MY RELEASE BUT WANT TO CANCEL THE SUBMISSION BEFORE IT IS DELIVERED TO THE STORES. CAN I DO THIS ?
No. Our system works in "Real Time" allowing us to be one of the fastest distribution services available. Meaning once all information, audio & artwork has been submitted through Wolf Digital's Wizard or dashboard and payment has been made your release is already on it's way to the stores. To stop this process or remove a release you will have to request a "Take down" from your artist dashboard.
IF I CANCEL MY SUBSCRIPTION BEFORE THE END OF THE FIRST YEAR WILL I RECEIVE A PERCENTAGE REFUND ?
No. Your subscription covers our storage costs, bandwidth, administration & accounting of your release. Even if you cancel your subscription we still have to store and administrate this release until it has been removed from all stores worldwide and then account to you for any remaining sales.
I HAVE UPLOADED MY MUSIC AND ARTWORK BUT DO NOT WANT TO RELEASE IT. HOW CAN DELETE MY ACCOUNT?
We are sorry to see you go! Please contact us via the contact menu point in the dashboard. Simply choose "Remove my account" from topic menu, instruct us to delete your account in the message field and we will delete your account within 48 hours
HOW DO I CANCEL MY SUBSCRIPTION ?
Firstly you have to request a takedown (remove music) from the stores within your artist dashboard. Then contact us via the contact form within the artist dashboard using the topic "Cancel my yearly subscription". You account with us will remain active until all royalties and payments owed to you have been collected from the shops. We will then payout the outstanding balance and remove your account.
WHY DO YOU CHARGE TO TAKE DOWN / REMOVE MY MUSIC FROM THE STORES?
Unfortunately getting your music on-line in the shops is much easier than removing it! Many shops are geared up to accept automated deliveries of music but removing it is manual work. Also once your music has been removed from the stores royalties may still be owed to you for up to 4 months after and this small fee covers all of the administration involved.
WILL I BE CHARGED FOR A UPC CODE & DOES IT THEN BELONG TO ME ?
We do not charge for UPC codes. If you cancel your subscription with Wolf Digital then you can buy the UPC code from us for a small fee. Please contact us per email for more information.
CAN I MOVE MY MUSIC FROM ONE ACCOUNT TO ANOTHER ?
At present you cannot move your music between accounts. You will have to request a takedown in your dashboard and re-submit your music in the other account. Please contact us per email if you require assistance.